Program Manager

Our Story

Every day we are turning lives around. Founded in 1978 as Mental Health Systems, Inc., we are in the midst of an exciting new rebranding as TURN Behavioral Health Services, to more fully reflect our holistic approach to engaging the whole person and helping our clients achieve their potential. As one of the most established organizations in our field, we provide services throughout California to eliminate healthcare disparities and shore up gaps for underserved populations facing behavioral health challenges.

We are a non-profit 501(c)3, delivering publicly funded services to populations who are most at risk. These are individuals and families in our communities who are struggling to regain balance and restore meaning in their lives. Today TURN operates more than 80 community-based programs throughout California, with the capacity to serve up to 14,000 clients on any given day.

TURN provides integrated services along the continuum of care from prevention to intervention, treatment, and successful recovery and stabilization. We support an incredibly diverse client base, including adults, children, and families, including the homeless and veterans. We combine services with supportive housing wherever possible and match the level of care provided to each client’s individual needs. For more information, please visit: https://www.turnbhs.org/

Culture & Leadership

As mentioned earlier, we are in the business of saving lives. Our work can be emotionally intense, which is why we place such a premium on having fun and enjoying the company of our team. We work hard to nourish a culture that is open, engaging, and uplifting, while investing in professional development and growth opportunities for team members at all levels. Under the leadership of CEO Jim Callaghan for the past 6 years, we have continued to grow and develop as an organization. We benefit from the stability and guidance of an extremely experienced leadership team, with many staff achieving 20+ years of service, including COO Dr. Wendy Broughton. Based in Concord, the Program Manager reports to our VP of Northern California, Ivette Kwan. A 7-year veteran of the organization, Ivette is a passionate behavioral health professional, overseeing service delivery, quality and operations for several of TURN’s major programs.

Benefits & Features

  • Salary:  $85,000 – $93,000 DOE/Neg.
  • Medical, dental, and vision coverage
  • Life, AD&D, and disability insurance
  • 401(k) with a 4% contribution
  • 20 days paid time off
  • 10 days paid sick leave
  • 15 days paid holidays

Location

This is a hybrid role with an office located at 2975 Treat Blvd., Concord, CA 94518. Due to the nature of this role, the flexibility for remote work will be based on weekly calendar commitments.

Position Summary

This is an excellent opportunity for a client-centered behavioral health professional to support the Contra Costa community! The Program Manager will provide oversight of MHS Full-Service Partnership (FSP) Central, a behavioral health program offering a comprehensive range of services for adults who are homeless or at-risk of becoming homeless and have been diagnosed with a serious mental illness or co-occurring mental illness and substance use disorder. Our approach is to partner with our clients in their treatment and care, providing wraparound services that are culturally sensitive, gender-responsive, and focused on the individual needs of each client.

Reporting to TURN’s VP of Northern California and supervising 10 direct reports, the Program Manager will oversee all daily clinical and administrative activities, providing quality assurance, budget management, record keeping, leadership, staff supervision, clinical supervision, and clinical assessment guideline review. The Program Manager will ensure that the team is adequately trained, and the program is in compliance with contract requirements and organizational policies and procedures. This is a highly collaborative role, working across the organization to achieve individual and organizational success for TURN’s clients, staff, and partners.

Priorities for the Program Manager include:

  • Expand the program team from 5 to 10 team members, all of whom are passionate behavioral health professionals working collaboratively to serve our 50 program participants.
  • Manage and maintain an active caseload.
  • Oversee program administration/implementation, including community and partner relations.
  • Provide administrative and clinical supervision.

Areas of Responsibility

  • Oversee the quality of direct services, ensuring adherence to best practices, quality of care, and highest professional standards.
  • Supervise data collection, record keeping and reporting.
  • Lead and manage a happy and engaged team, in accordance with contract requirements and company policies.
  • Conduct staff meetings, providing positive and meaningful coaching to staff.
  • Exemplify adaptability to change, empathy and effective communication and interpersonal skills.
  • Assist with the recruitment, hiring, training, and scheduling of program staff, including clinicians, peer support partners, and administrative support staff.
  • Adhere to the program budget and review monthly operating statements to ensure financial integrity.
  • Attend community meetings, collaborate with external leaders and experts, and participate in public relations activities as required.
  • Maintain knowledge of best practices by reading publications, attending seminars, conferences, in-service training, and other learning opportunities as necessary.
  • Remain current and exhibit best practices in cultural competency, co-occurring and gender responsiveness, and trauma-informed care.
  • Oversee provision of a safe and clean work environment, ensuring equipment is in good operating condition and responding to injuries in the workplace in accordance with state and federal law.
  • Comply with all MHS and program rules, policies, and procedures including HIPAA standards.

Background Profile

  • Master’s Degree in Social Work, Counseling, or related field; LCSW, LMFT, or Psychologist with California licensure or license eligible. Associates registered with the Board of Behavioral Science may be considered.
  • Excellent clinical acumen: demonstrated experience providing effective counseling, therapy, and clinical services to clients with mental illness and/or substance abuse, and dually diagnosed persons in individual and group settings; exceptional ability to manage multiple priorities simultaneously and with a keen eye for detail.
  • Excellent verbal and written communication skills; demonstrated ability to effectively communicate with clients, family members, community leaders, and staff members.
  • Valid CA Driver’s License and good driving record required.

COVID-19 Vaccination Policy

As an essential health provider, we are held to the state health mandate in that our employees must be vaccinated and boosted or provide the necessary documentation for exemption. Under the exemption clause, such an employee must submit to weekly tests to ensure negative status and safety for the workforce. Across the board, we are under the mask mandate.

For more information or to apply, please contact:

Shira Jacobs, Director, Blair Search Partners
1855 1st Avenue, Suite 300, San Diego, CA 92101
shira@blairsearchpartners.com