Program Manager – Connections Community Counseling
WHO WE ARE:
Our Mission: to build self-reliance among youth, adults and families through high-quality, community-based services.
Our Vision: to foster both long-lasting personal growth and systemic change to improve the adverse social conditions impacting youth, adults, and families. Lifeline seeks to build resiliency within those we serve, thereby empowering them to reach their highest potential.
Our Core Values:
- Prevention:to provide the earliest intervention to reduce system involvement.
- Quality:to pursue excellence in client intervention and clinical oversight.
- Collaboration:to build mutually beneficial partnerships to increase impact.
North County Lifeline (Lifeline) is a community-based nonprofit organization incorporated in 1973 to help low-income youth and families to achieve self-reliance. With more than 140 staff members and 100 dedicated volunteers, Lifeline offers over 40 unique programs across our 5 focus areas: youth development, child abuse and domestic violence, housing and self-sufficiency, behavioral health, and human trafficking. With a current annual operating budget of $14M, we are continuing to grow as an organization and expand our services region-wide. From our original base in Vista, we now operate 7 sites across the county including Oceanside, San Marcos, Vista, Escondido, and San Diego.
Lifeline’s clients are predominately low to extremely low-income and live in communities across San Diego County. Last year, Lifeline served over 23,000 people through intensive case-management, coaching or clinical interventions, or educational outreach services. The vast majority of our programs are clinically based, with a focus on integrating services across the organization to break-down programmatic silos and apply a true wrap-around approach for the individuals and families we serve.
LEADERSHIP & CULTURE:
North County Lifeline is led by an exceptional executive team, dedicated to the success and well-being of all staff. We are extremely proud of our reputation of fostering a supportive team culture and being an outstanding place to work and grow. This position will report to our Associate Director of Behavioral Health, Josh Turov, a 9-year veteran of the organization passionate about our work. The Program Manager will join an engaged and energized team of staff and volunteers.
BENEFITS & FEATURES:
- Salary – $78,000 – $84,000 DOE/Neg.
- 10 paid days off
- 6 paid sick days
- 14 paid holidays
- Exceptional medical, dental, vision, chiropractic, and acupuncture coverage
- Free health and wellness programs
- Free life insurance
- Employee assistance program
- Great employee incentives and award programs
- Training and education assistance
- Matched 403b retirement plan
- Flexible spending account
- Menu of optional benefits, including short term disability, critical illness, accident, hospitalization, and cancer policy
Program Manager, Connections Community Counseling
The location of this role is hybrid with an office at North County Lifeline’s San Diego clinic, located at 4180 Ruffin Rd., Suite 295, San Diego, CA 92123.
We are looking to hire a dynamic and passionate Program Manager who is client centered, community focused, and a self-starter. The Program Manager will provide oversight of Connections Community Counseling one of Lifeline’s premier behavioral health programs. Connections Community Counseling is a mental health program for youth, up to 21, who are homeless, runaway, or residing in inadequate or non-permanent living situations. Services are provided to youth and their adult support persons at Lifeline’s San Diego clinic and at various locations across the county. The Program Manager will join a supportive team of 14 highly collaborative professionals dedicated to the success of Connections and the youth we serve. They will have 13 direct reports.
Reporting to the Associate Director of Behavioral Health the Program Manager is responsible for the oversight of the program. They will manage the program’s daily clinical activities, providing clinical and administrative supervision on intake and assignment, eligibility screening, assessment, individual and family therapy, crisis intervention, and quality assurance. They will ensure that all services provided are being implemented through a client driven wellness and recovery model that is strengths based, culturally relevant, trauma informed, and outcome based. This is a highly collaborative role, working across the organization to guarantee that the best experience is received by Lifeline’s clients, staff, and partners. This is a tremendous opportunity for an individual passionate about behavioral health and serving youth and families.
Priorities for the Program Manager include:
- Clinical supervision
- Quality assurance
- Stakeholder relations
DUTIES & RESPONSIBILITIES:
- Assures Lifeline consistently provides high quality, professional counseling, and psychotherapy services, maintains appropriate documentation, stays current on research and developments in the field, and disseminates “best practice” information to the clinical staff as appropriate.
- Provides clinical and administrative supervision to behavioral health trainees, interns, and licensed staff, including orientation, individual, family, and group supervision and evaluation of performance.
- Conducts outreach and engagement activities in settings where homeless and displaced youth interact, including behavioral health, educational and medical settings to increase awareness of the program and services and create and maintain a consistent stream of referrals.
- Assists with recruitment, hiring, training, and scheduling of program staff, including clinicians, peer support partners and administrative support staff.
- Designs and supervises mental health treatment interventions and effectively develops and implements appropriate assessment and intervention methods for use in unfamiliar situations and for a range of cases.
- Ensures quality assurance through direct monitoring of clinicians, client satisfaction surveys, chart review, peer review and related activities.
- Responsible for contract compliance, reporting, goals and objectives, quality assurance system, charting, billing, and documentation.
- Engages in component and program development, implementation, and evaluation.
- Responsible for the training and compliance with legal and ethical standards, including but not limited to HIPAA, informed consent, and child abuse reporting.
- Contributes and/or develops client-sensitive policies and procedures supporting the delivery of programs and services.
- Under the direction of the Associate Director, coordinates or provides substance abuse and mental health services training, and other related staff development activities.
- Assures coordination and collaboration among all programs and services and provides support to an integrated approach to client services.
- Participates in and facilitates agency and component meetings. Attends required meetings and training as appropriate.
- Stays informed of the legal and ethical issues involved in the counseling and psychiatric field and disseminates information to staff.
- Master’s degree in social work, counseling, or psychology; must be licensed by the California Board of Behavioral Sciences (LMFT, LCSW, LPCC). Licensed for 2 years preferred.
- Excellent clinical acumen: experience working with complex families, effectively managing multiple priorities simultaneously and with a keen eye for detail; highly proactive and self-motivated.
- Demonstrated knowledge of trauma informed, client driven, and culturally competent care.
- Excellent communication, interpersonal, leadership, and coaching skills. Ability to build a collaborative and productive team culture.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Valid CA Driver’s License and good driving record required.
COVID -19 POLICY:
Pursuant to North County Lifeline’s COVID-19 mitigation protocols, individuals must be fully vaccinated, subject to legally required exemptions.
For more information or to apply, please contact:
Sarah Thompson, Director
1855 First Ave., Suite 300
San Diego, CA 92101