Compensation: $125,000 – $150,000 DOE/neg.
Location: San Diego, CA
Reports to: Associate Manager
Direct reports: 6 Assistant Program Directors (APDs)
WHO WE ARE:
Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) helps public sector health, education, and human services organizations make measurable improvements to their performance and processes. At PCG, we’re passionate about getting results for our client because we know that in the public sector, good results mean healthy, empowered, and successful individuals, families, and communities. We have experience serving organizations in all 50 states, six Canadian provinces, and the European Union. Our 2,500+ employees around the world bring a wide range of public and private sector experience and subject matter expertise, including management consulting, operations management, technology, workforce empowerment and financial services. Please visit us at http://www.publicconsultinggroup.com/ for more information about our organization.
The Regional Director will oversee the CalWORKs Welfare-to-Work/Refugee employment services and child care payment program, providing a variety of human services to more than7,000 program participants at three offices across San Diego County. The Director is responsible for setting and overseeing the strategic direction of our San Diego operation, in addition to maintaining strong client relationships, overseeing project performance, and managing professional development for program managers and staff. The ideal candidate for this position will bring significant experience overseeing successful projects and/or complex programs. The Regional Director manages a team of six Associate Program Directors (APDs), and approximately 3 human resources and finance support staff, with ultimate responsibility for 200 staff and 50 contractors across this $20+ million operation.
Initial priorities for this position include:
- Assess, evaluate, and improve current San Diego operations.
- Ensure performance metrics are met and exceeded each month.
- Build rapport with the APDs, ensuring their efforts are aligned strategically and operationally.
- Build and maintain a positive and productive workplace culture.
- Oversee the adoption and integration of new data reporting systems.
Anticipated focus allocation for the Regional Director:
- 35% overseeing project operations, with a strong focus on performance and metrics.
- 30% managing people and teams (coaching, problem-solving, reviewing reports/metrics).
- 25% managing client relationship with the County of San Diego.
- 10% community relations.
ESSENTIAL DUTIES & RESPONSIBILTIES:
- Effectively oversee a large human services contract with responsibility for operations, finances, performance, and human capital development.
- Provide strategic and decisive leadership, assuming responsibility and accountability for the entire San Diego operation.
- Set the vision for our program and establish processes and procedures to achieve high performance.
- Manage and develop the local Leadership Team of 6 APDs.
- Lead the San Diego operation to become increasingly innovative and entrepreneurial.
- Interface with various stakeholders, including: County of San Diego Contracts and Program Staff as well as PCG’s HR and Finance teams, front line program staff/case managers, subcontractors, vendors, and PCG’s corporate support functions in Boston.
- Leverage our daily performance metrics dashboard, integrating a data-driven approach across the San Diego operation.
- Manage the budget.
- Understand the impact of potential policy changes and adapt business operations accordingly (County, State or Federal legislation).
- Ensure teams achieve our 10 Performance Metrics, which focus on rapid engagement of new clients, timely provision of supportive services (including child care and housing), optimizing employment outcomes for participants, and ensuring that families receive appropriate referrals for service.
EDUCATION AND EXPERIENCE:
- A Bachelor’s degree or higher, preferably in business, business administration, social work, public policy, or other closely related fields. Significant related experience may substitute for the educational requirements.
- A minimum of 7 years’ experience in management and business operations.
- Expertise in working with data, reporting, and performance management.
- Experience managing large projects (multi-million-dollar contracts, 50+ staff), programs, and on-going operations.
- Demonstrated ability to establish and maintain professional relationships with federal, state and county agencies as well as the public and community organizations.
- Prior experience managing human services programs (CalWORKs/TANF, child care, homeless/housing, etc.) highly desirable.
- Bilingual in Spanish, Arabic or another language widely spoken by program participants also desirable.
ATTRIBUTES & WORK STYLE:
- Visionary: a leader who can create an inspiring departmental vision, and simultaneously be detail-oriented enough to serve as a technical resource for staff.
- Servant-leader: Enjoys coaching, mentoring and building teams, and enhancing workplace culture.
- Coalition/Team Builder: Able and willing to work with other community members and colleagues to support the delivery of the organization’s mission.
- Resourceful: Entrepreneurial mindset and a creative problem-solver, with an output and outcomes focus.
- Tenacious: Someone who sees ideas through to execution and impact.
- Technical Expert: Understanding of guidelines and accounting for local, state and federal government contracts.
- Analytical: Ability to synthesize complex or diverse information.
- Communicative: Outstanding oral, written and interpersonal communication skills.
- Tact & Diplomacy: Exhibits a high level of emotional intelligence, and willing/able to have the difficult conversations as required.
- Community-minded: Understands the community and clients we serve; a skilled public speaker, networker and connector; culturally sensitive and committed to diversity as a competitive advantage.
- Metrics-driven: An innovative systems thinker, pairing ideas with solutions and measurable outcomes.
- Planning and Process Management: Exceptional mind for optimizing workflow and managing systems, procedures, budgets and programs.
- Adaptability and Resourcefulness: Able to function in a rapidly changing environment.
- Risk Management and Compliance: Ensures risk management and compliance are factored into every leadership decision.