Chief Program Officer

OVERVIEW:

Compensation: $135,000 – $155,000 DOE/neg.
Location: Chula Vista and Vista, CA
Reports to: President & CEO
Direct reports: 4 (Director of Child Development, Director of MCCS, Director of Healthy Homes & Health Services, and Director of Engagement & Community Development)

Please note: Head Start and related child development programs require a signed criminal record statement, background and education check, DMV check, and exclusion and debarment checks prior to hire, and periodically throughout employment, as well as a signed Acknowledgement to Report Child Abuse form prior to the first day of employment.  New hires are also required to be TB tested and provide proof of vaccinations/immunizations.

 

WHO WE ARE:

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing a space where families in need can find means to self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now has 35 sites strategically located across the county, from San Ysidro to Fallbrook. With an annual operating budget of $46 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide range of programs MAAC has grown to become one of the largest nonprofit social service organizations in the community. For more information, please visit: http://www.maacproject.org/

 

POSITION SUMMARY:

As a member of our Executive Team, the new CPO will help MAAC manage and grow critical programs affecting the lives of thousands across San Diego County. After successfully implementing our long-term strategic plan (launched in 2018), MAAC is poised to further expand our reach to those in need. The CPO will have overall responsibility for growing and optimizing our programs, without compromising the integrity, breadth, and depth of services provided. This position requires a solutions-oriented mentality, consistent with our community-oriented culture, and a metrics-driven approach to tracking and assessing programmatic success.

MAAC’s programs vary in size and complexity, with budgets between $400K to $23M and teams of 4 to 300 staff members. Programs are grouped into 5 Impact Areas, all of which fall under the CPO’s management except Affordable Housing:

  1. Education: Child Development (Head Start, Early Head Start, QPI and State Preschool) and MAAC Community Charter School
  2. Economic Development (Workforce development, STEP Centers and Immigration Support Services)
  3. Healthy Homes and Health Services (DUI Education, Energy Assistance, Recovery Homes, and Weatherization Services)
  4. Advocacy
  5. Affordable Housing

The CPO’s success in this position will be measured by:

  • Meeting each program’s outcome / budgetary / compliance requirements
  • Enhancing existing programs
  • Adding new programs to our portfolio that complement our mission, culture and organization
  • Expanding MAAC’s presence in Northern San Diego County

 

KEY RESPONSIBILITIES:

People & Strategy:

  • Devote significant time to developing, coaching, and empowering direct reports, thereby strengthening the teams managed by each Director.
  • Work collaboratively with the executive and senior leadership teams, and actively participate in strategic planning efforts.
  • Welcome and pursue opportunities to partner with like-minded institutions to better serve the needs of program recipients.
  • Increase the knowledge and engagement of MAAC Board by staffing committees, providing relevant information/presentations and coordinating opportunities for Board involvement

Data Evaluation & Interpretation:

  • Conduct a thorough review of all existing programs, coordinating data collection and analysis efforts with MAAC’s data team.
  • Determine and coordinate metrics for tracking each program’s success, measuring and reporting behavioral changes that enhance our participants’ quality of life.
  • Conduct cost-benefit analyses and performance management evaluations.
  • Identify opportunities for efficiencies and cost savings.
  • Strategize with our grant writing and fundraising teams to support new funding efforts by providing outcome data and participant stories.

Technology & Operations:

  • Stay current on innovations and best practices for nonprofit executives and program management, particularly in relation to technology integration.
  • Increase efficiency through streamlining systems, contracts, and vendor procurement and management.
  • Integrate the program portfolio to ensure programs complement and enhance one another.
  • Oversee the integration of a universal client intake form and refinement of management systems and processes to track program outcomes
  • Work closely with the Executive Leadership Team to modernize programs and structures.
  • Ensure programs are operating at full capacity / enrollment.

 

STRATEGIC PRIORITIES:

Near-term: Year 1

  • Develop a deep understanding of our programs, visiting all MAAC program sites.
  • Meet with the program team(s) and get to know MAAC staff across the organization.
  • Grow overall awareness of and enrollment in all of our programs
  • Identify efficiencies to be gained through leveraging technology and staffing optimization.
  • Analyze MAAC’s service provider vendor base and recommend potential savings.
  • Build strong partnerships with community service providers such as health clinics, housing / homeless services and job placement agencies.

Long-term: Year 2 and beyond

  • Strengthen and expand MAAC’s position as a nationally recognized expert in the services we provide.
  • Implement an optimized, tightly integrated program structure to ensure maximum effectiveness, efficiencies, and the highest quality of participant outcomes.
  • Assume leadership positions in the greater San Diego area on boards and committees, helping to advance awareness of MAAC.
  • Work with MAAC’s Senior Leadership Team to achieve further program integration
  • Grow the program portfolio.

 

ATTRIBUTES & WORK STYLE:

  • Passionate: Driven by MAAC’s mission to maximize self-sufficiency for families and individuals; keeps the wellbeing of those MAAC serves at the heart of all programmatic efforts.
  • Team Player: Fosters a respectful, transparent, and collaborative work environment.
  • Growth Mindset: Says “yes” to appropriate new opportunities and ideas for MAAC.
  • Positivity: Charismatic, warm and welcoming; a true “people-person”.
  • Tact & Diplomacy: Patient, and willing/able to have the difficult conversations as required.
  • Reflective: Skilled at receiving and giving feedback and performance critiques.
  • Metrics-Driven: An innovative thinker, pairing ideas with solutions and measurable outcomes.
  • Flexibility: Comfortable with ambiguity; sees challenges as an opportunity for growth, and sees things through to completion.
  • Meticulous: Superior attention to detail and problem-solving skills.
  • Planning and Process Management: Exceptional mind for optimizing workflow and managing people, systems, procedures, and programs.
  • Community-minded: Skilled at connecting with people across the community, and possesses a high level of emotional intelligence.
  • Communicative: Strong written and oral communication skills.

 

PREFERRED WORK EXPERIENCE:

  • 7+ years in leadership or senior management positions.
  • Master’s degree preferred.
  • Demonstrated strategic planning experience.
  • Experience creating, launching, and managing programs of various size and complexity.
  • Track record of success with managing systems, operations, and large teams.
  • Experience working with unions and labor-management relations programs and initiatives a plus.
  • Familiarity with regulations and laws relating to the financial administration of non-profit programs of similar size and scope to MAAC.
  • Bilingual Spanish is very helpful.

 

MAAC TEAM STRUCTURE:

Current department counts are as follows:

Administration – 13

Charter School – 29

Child Development – 289

HR/Compliance – 9

Economic Dev – 7

Fiscal – 12

Health Services & Healthy Homes – 63

Housing & RE Dev – 33

 

For more information or to apply, please contact:

Trevor Blair, Principal, Blair Search Partners

trevor@blairsearchpartners.com