Compensation: $80,000 – $110,000 DOE/neg.
Location: Chula Vista and Vista, CA
Reports to: Vice President & Chief Impact Officer
Direct Reports: 1 Data Manager
Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $46 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. For more information, please visit: http://www.maacproject.org/
This is a newly created position, which will oversee MAAC’s leadership and professional development functions. Specifically, the Director of Evaluation and Learning will lead the design and implementation of a coordinated and comprehensive plan, to measure the impact of MAAC’s programs and services, and further enhance the organization’s positive influence on the lives of the children, individuals, and families it serves.
The Director will provide leadership and day-to-day guidance for all evaluation and learning initiatives related to MAAC’s 450+ staff members, including data collection, measurement and evaluation, monitoring and communicating outcomes. They must be exceedingly knowledgeable and passionate about adult learning principles and practices, leveraging this expertise to engage, lead, motivate, train, and manage a diverse and high-performing team. In addition, the Director of Evaluation and Learning will, in collaboration with other departments, build internal capacity for self-assessment and spearhead efforts to conceptualize and implement a strategic learning and evaluation plan. This collaborative process will clarify core organizational strategies, improve internal program practices, monitor achievement of goals, identify ongoing community needs, and shape future programmatic growth.
Duties & Responsibilities:
1. Capacity building for outcomes measurement and assessment:
- Capacity building for outcomes measurement and assessment.
- Serve as MAAC’s resident expert and primary relationship manager/liaison for data collection/evaluation and measurement of all programs and activities.
- Create strategic evaluation plans to measure progress against key metrics for both internal program improvement, and for external reporting purposes.
- Independently, or with external vendors, design and implement evaluation tools to support the strategic evaluation plans, including both quantitative and qualitative methods.
- Partner closely with program staff to ensure these strategic evaluations are utilized and optimized.
- Train staff and partners on the proper application of evaluation techniques and applications.
- Collaborate with the Information Technology (IT) team in the development and operation of systems needed to support the design, implementation and operation of data tracking.
- Develop an overall organizational performance measurement framework and indicators, linking conceptual models to program monitoring and evaluation, and identifying opportunities for replication.
- Conduct a thorough review of all existing data collection practices.
- Develop and manage the system for collecting, integrating, analyzing and distributing organizational and program-specific impacts and outcomes data, including both quantitative and qualitative measures.
2. Disseminate and translate outcomes data:
- Work with Executive Leadership Staff and the Senior Leadership Team to monitor and communicate the results of key performance indicators (such as dashboards, meeting presentations, etc.).
- Partner with departments, such as the brand communications team and the fund development team, to ensure that accurate and compelling data is integrated into various marketing and fundraising collateral.
- Analyze and communicate complex data in a manner that is accessible to a variety of audiences, including staff, board, funders, stakeholders, partners, and participants.
- Coordinate effective dissemination of findings, conclusions, recommendations, and lessons-learned from evaluations, with a view to improving program design and strategy.
- Produce publications, presentations, research resources and briefing/white papers designed to inform community stakeholders, funders, the field and policy makers.
- Convene and facilitate groups to interpret and examine data, make decisions, and move to action.
- Represent MAAC publicly and regularly present on MAAC’s evaluation and learning work to a variety of audiences (existing and potential funders, partners, policy makers, etc.)
- Cultivate and maintain a library of all relevant program measurement data.
- Create systems for using data to provide ongoing feedback and support to MAAC staff for the improvement of program practices.
3. Develop and manage leadership and professional development opportunities for MAAC team:
- Promote a culture of reflection, learning, and data-based decision making among MAAC staff and participants.
- Identify and coordinate ongoing opportunities to develop leadership skills and competencies across the organization.
- In coordination with Executive Leadership Staff, lead the conceptualization and implementation of the MAAC leadership academy.
- Lead convening and exercises with the Senior Leadership Team to reflect on organizational strategy, goal-setting, progress, achievements and priorities.
- Lead the planning and implementation of the annual all-staff conference, including identification of staff-development opportunities and coordination of the cross-departmental conference planning team.
- Lead ongoing professional development sessions and meetings with the MAAC management team.
4. Additional Responsibilities:
- Serve as a key resource and strategic thought partner to senior leaders throughout the organization.
- Increase the knowledge and engagement of MAAC Board by staffing committees, providing relevant information/presentations and coordinating opportunities for Board involvement.
- Manage all administrative aspects of research and evaluation, including budget, staffing, data collection logistics and other related duties.
- Participate in special projects and perform additional tasks assigned.
Attributes & Work Style:
- Passionate: Driven by MAAC’s mission to maximize self-sufficiency for families and individuals; keeps the wellbeing of those MAAC serves at the heart of all programmatic efforts.
- Community-minded: Skilled at connecting with people across the community, and possesses a high level of emotional intelligence.
- Team Player: Fosters a respectful, transparent, and collaborative work environment; actively participates in joint problem solving; willingly cooperates with co-workers.
- Growth Mindset: Identifies and takes advantage of opportunities for personal and professional development; says “yes” to appropriate new opportunities and ideas for MAAC.
- Reflective: Skilled at receiving and giving feedback and performance critiques.
- Metrics-Driven: An innovative thinker, pairing ideas with solutions and measurable outcomes.
- Tact & Diplomacy: Patient, and willing/able to have the difficult conversations as required.
- Meticulous: Superior attention to detail and problem-solving skills.
- Agile: Ability to adjust to changes and to work effectively in a fast-paced office environment; initiate action and work independently, as well as part of a team.
- Communicative: Strong written and oral communication skills.
- Analytical: Ability to carefully study issues, identify trends and formulate new ideas.
- Reliable: Punctual and consistent; arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines.
- Planning and Process Management: Exceptional mind for optimizing workflow and managing people, systems, procedures, and programs.
Education & Experience:
- 7+ years in leadership or senior management positions.
- Experienced leading organizational learning and driving cultural change.
- Skilled at utilizing adult learning principles to guide and shape effective trainings and professional development experiences.
- Possesses a thorough understanding of program evaluation concepts and applications.
- Experienced with developing plans and indicators to measure intended outcomes, conduct evaluations and disseminate learning.
- Strong analytical skills and the ability to present data visually.
- Proven ability to effectively coach and mentor employees and teams.
- Willingness to work occasional evenings/weekends and travel when required.
- Bilingual English / Spanish is highly desirable.
- Bachelor’s degree required; Master’s degree preferred.
Please note: Head Start and related child development programs require a signed criminal record statement, background and education check, CA Community Care Licensing check, DMV check, and exclusion and debarment checks prior to hire, and periodically throughout employment, as well as a signed Acknowledgement to Report Child Abuse form prior to the first day of employment. New hires are also required to be TB tested and provide proof of vaccinations/immunizations.
FOR MORE INFORMATION OR TO APPLY, PLEASE CONTACT:
Liliane Lendvai, Director
Blair Search Partners