Director of Operations

POSITION OVERVIEW:
Compensation: $75,000 – $100,000 DOE/neg.
Reports to: Executive Director
Direct reports: 4 (plus 2 contractors)
Location: San Diego (Mission Valley area)

WHO WE ARE:
Since our founding in 2003, Just in Time for Foster Youth (JIT) has focused on empowering transition age foster youth to become confident, capable, and connected. We address the critical gap in services for young people as they transition out of the foster system and into adulthood. We believe consistent, long-term help from the heart is the foundation for success, empowering our youth to thrive, and enjoy productive, satisfying lives.
JIT’s services often start with meeting an emergency need, such as rent assistance or a bus pass, or setting up a first apartment. As we establish trust, we address other needs such as money management, education support, and college graduation, job skills, networking, meaningful employment, reliable transportation, and health and well-being. We also build leadership from within — all of JIT’s Youth Services Coordinator staff are themselves former foster youth.
With an annual operating budget of $2.8 million, our 16 staff members serve approximately 700 youth through our 6 core programs. We also host several dozen events each year for our youth participants, volunteers and donors. JIT is an independent 501c3 organization, raising our budget through a variety of grants and fundraising support from across the community.

POSITION SUMMARY:
Reporting to our Executive Director, the Director of Operations will be a key member of our leadership team, and will oversee our day-to-day business operations, including workflow, staff management, HR, technology and office operations.
Strategic priorities for this position fall into 5 main areas:
1. Workflow Optimization: working closely with the Executive Director and CFO, the Director will take ownership of all business and office operations, ensuring the organization maintains appropriate capacity and remains in compliance at all times.

2. Organization, Planning & Budgeting: oversee operational support of our core programs – Walk the Talk, College Bound, Pathways to Financial Power, and others – allowing JIT’s program staff to maximize resources and fully leverage the talents of our staff, volunteers, community partners and vendors. The Director will also assist the ED and CFO with budgeting and forecasting.

3. Human Resources: manage HR services, including hiring and onboarding, documentation, employee benefits/relations, and performance reviews. The Director will support JIT’s leaders with employee management issues, and support professional development, ensuring staff are happy, engaged, and performing to the best of their abilities. As the “keeper of the culture,” the Director is also responsible for ensuring JIT maintains a happy and healthy workplace culture, supporting each individual’s growth and development.

4. Volunteer Engagement: oversee implementation of a Service Enterprise plan to maximize volunteer engagement, including recruitment, training, retention and placement.

5. Technology: manage databases and donation platforms (Salesforce), to optimize workflow, and maximize service delivery/performance of these systems. This also includes vendor management and reporting (grant reports, expense reports, etc).

CORE VALUES:
• Authentic Commitment: passionate about working for the youth we serve.
• Takes Ownership: lives up to verbal and written commitments; accountable at all times.
• Honest Communication: speaks plainly and truthfully, builds trust and respect.
• Curious and Coachable: asks great questions; seeks to understand.
• Positive and Adaptable: adjusts to change; thrives with complexity.
• Collaboration: balances assertiveness and cooperation to achieve WIN-WIN outcomes.
• Respectful: shows compassion for self and others at all times.

COMPETENCIES & SKILLS:
• Proactive: enjoys working hard; is action-oriented and full of energy.
• Perseverance: sees things through to completion; especially in the face of resistance or setbacks.
• Planning and Process Management: exceptional mind for optimizing workflow and managing people, systems and procedures.
• Analytical: ability to carefully study issues, identify trends and formulate new ideas.
• Organization: exceptionally organized and efficient, both personally and professionally.
• Flexibility and Problem Solving: open to change, highly adaptable as situations might require.
• Coaching and Mentoring: demonstrated ability to motivate and develop staff.
• Strategy: agile thinker who communicates a compelling vision for success.
• Collaboration: ability to hear disparate opinions, gather feedback, and build consensus/alignment for action.
• Leadership: preference for leading from the front, pitching in to assist at any level, as circumstances require.
• Thick skinned: willing and able to have the difficult conversations as/when required
• Entrepreneurial: creative thinker, focused on solutions and outcomes.

EDUCATION & WORK EXPERIENCE:
• 5+ years of management level work experience, serving in operations-based roles, including significant budgetary responsibilities and oversight.
• 5+ years of experience coaching and managing staff to achieve goals/targets.
• Minimum of an undergraduate degree preferred.
• Direct experience working with the nonprofit sector preferred.
• Prior experience growing an early-stage organization to scale and maturity is desirable.
• Salesforce experience also desirable.

For more information or to apply, please contact:
Trevor Blair
Principal, Blair Search Partners
trevor@blairsearchpartners.com