Reports to: Board of Directors
Location: San Diego
Salary: $200,000 – $300,000 DOE/neg.
WHO WE ARE:
Mission: Goodwill Industries of San Diego County’s mission is to provide employment and training opportunities to people with disabilities and other barriers to employment. Its purpose is to change lives by getting people jobs.
Vision: Our goal is to be a high performing, mission-integrated, enterprise-funded, not-for-profit business.
Founded in 1902, Goodwill is built on the belief that work is an essential foundation for a meaningful life. Goodwill Industries of San Diego County (GISD) was established in 1930, originally in San Diego’s historic Gaslamp Quarter, by a dedicated group of community leaders who also believed in the incredible power of work to change people’s lives for the better.
Today, Goodwill Industries of San Diego County is a 501 (c)(3) not-for-profit organization, providing employment training and paid work experience to people with disabilities and other barriers to employment. We offer free employment services through Goodwill Employment Offices and Centers to anyone in the local community who is looking for a job. To fund these critical services, we rely on donations of clothing and other household items, which we then sell through our 31 retail locations across San Diego County. While we welcome individual and corporate financial contributions, our organization and the services we provide are almost entirely self-funded through our retail operations. We are proud of the growth we have achieved under our current CEO, employing nearly 1,400 team members here in San Diego. A private, nonprofit, GISD is affiliated with Goodwill Industries International (GII), a network of more than 163 autonomous nonprofit corporations operating under the Goodwill name in the United States and internationally. For more information about GII, please visit goodwill.org.
With ultimate responsibility for GISD’s health and well-being, the CEO manages board relations, marketing and development, mission advancement, and retail operations. He/she is the face of our organization, responsible for engaging the Board of Directors and staff to change lives through our employment services programs. This position is highly visible across the San Diego community, as well as within our organization, spending significant time visiting our retail locations and engaging with team members. The CEO is responsible for financial stewardship of the organization, and ongoing growth, through careful, prudent real estate acquisitions and development of new retail centers. The overall goal is to continue growing our retail revenues, thereby enabling us to serve more people in need of employment services and financial stability. And above all, the CEO sets and maintains our culture, keeping our people at the heart of everything we do. After 35 years of exemplary leadership, our current CEO will retire in March of 2018. As such, we seek an extraordinary servant leader to continue this amazing legacy! We seek a leader who will utilize creativity and innovation to improve our mission services and processes, as opposed to redefining our organization.
REQUIRED SKILLS & EXPERIENCE:
• Senior leadership experience – preferably as a CEO, COO, Executive Vice President, or Executive Director of a large corporate or nonprofit organization.
• Mission: strikes the right balance between our business and our mission; never loses sight of GISD’s ultimate purpose and the people we serve.
• Board relations – experience working with a board of community leaders, including reporting, advising and board member recruitment.
• Business acumen – strong skills with regards to finance, budgeting, reporting, operations, marketing, retail, and supply chain.
• Data & technology – experience leveraging data and technology to improve operational performance, including inventory tracking/management, trend analysis and reporting.
• Internal & external culture – proven experience maintaining and enhancing a strong internal culture, with a people-first focus; strong understanding of San Diego’s diverse communities, and experience/ability to connect and build effective relationships within those communities.
• Branding and communications – ability to drive innovative marketing and communications strategies to build GISD’s brand awareness and organization footprint.
• Managing complexity – demonstrated success working in a complex organization with multiple stakeholder groups (i.e. board, staff, employers, other nonprofit partners, government officials).
• Staff development – experience coaching and mentoring team members and developing individual career paths to aid their growth.
• Communication skills – written and oral, including strong listening skills and the ability to connect with and inspire a wide range of partners and stakeholders.
• Public speaking and media relations – excellent public speaking and presentation skills; ability to passionately and effectively tell our story and inspire others to action. Serves as the top networker and connector for Goodwill San Diego. Enjoys public events.
1. Board and Affiliate Relations
• Engages the board to fully leverage each member’s strengths and connections, and serves as the liaison between the board at the strategic level, and staff at the tactical level.
• Provides leadership to and maintains appropriate relationships with the Board of Directors, committees, and advisors.
• Creates and manages a positive working relationship with Goodwill Industries International, while simultaneously advancing the best interests of the local affiliate.
2. Organization Management
• Supervises department heads who are responsible for management of day-to-day operations.
• Provides vision and oversight of achievement for all goals, objectives, and activities outlined in the strategic plan and the operational plan.
• Ensures GISD continues to operate on a sound financial basis, with adequate reserves in place to meet unforeseen shortfalls in the operation or economic instability.
3. Strategic Development
• Partners with the Board in the strategic planning process to ensure the organization has a long-range strategy, and achieves that mission in a timely manner.
• Plays a catalytic role in collective impact with other organizations to expand the range of services available to people in need throughout the community.
• Implements policies adopted by the Board and maintains accountability.
4. Community, Government, and Public Relations
• Employs adept public speaking skills to serve as the primary spokesperson for GISD, and remains highly visible across the San Diego region.
• Develops an annual communications plan to include crisis planning and media preparation/training for staff and key volunteers.
• Uses charisma, warmth and enthusiasm to win support and spread Goodwill’s mission and value proposition.
LEADERSHIP & MANAGEMENT STYLE:
• Maintains the highest ethical standards, even in the most challenging situations
• Warm and personable, with a commitment to inclusive leadership
• Takes a genuine interest in each person, and cares deeply about their development
• Empowers staff and knows how to bring out the very best in everyone
• Approachable and compassionate – a servant leader who exudes empathy, and authenticity
• A steady approach focused on delivering consistent results
• Doesn’t shy away from having tough conversations when necessary
• Treats people with dignity, including the people who work at Goodwill and the people we serve
• Instills commitment, drive, enthusiasm, and charisma across the organization
• Promotes a supportive workplace culture, with a high level of staff engagement
• Skilled at staff development – enjoys being a coach and mentor
• Transparent and open to feedback and constructive criticism
• Demonstrates tact and diplomacy at all times
• Respects the legacy of GISD’s previous CEO, yet presents a fresh perspective
• Embraces the unique cross-border dynamic of GISD
• Strategic and innovative, while proceeding in a thoughtful and thorough manner
EQUAL OPPORTUNITY: Goodwill welcomes people with diverse backgrounds, including persons with disabilities or other challenges. Goodwill will take affirmative steps to accommodate persons with disabilities or as otherwise required by applicable law. Consistent with this approach and with our mission, a substantial portion of Goodwill’s employees have a disability other barrier to employment, and Goodwill strongly encourages such persons to apply.
For more information or to apply, please contact:
Trevor Blair, Principal
Blair Search Partners LLC
550 West B Street, 4th floor, San Diego, CA 92101