Director of Property & Asset Management

Compensation: $100,000 – $120,000 DOE/neg.
Locations: Chula Vista, CA
Reports To: Chief Operating Officer.
Direct Reports: 4 (Regional Housing Portfolio Manager, Housing Asset Manager, Housing Portfolio Coordinator, Maintenance Supervisor)

OUR STORY

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $46 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. With regards to housing, MAAC is unique in that we bring together three different areas all under one organization:

  1. Affordable housing developer
  2. Property Manager
  3. Provider of resident services (education, childcare, employment, financial literacy, etc.)

We feel this model enables us to provide a much higher level of service and benefit to the community, through increased accountability and coordination. More importantly, providing all three services enables MAAC to develop a deeper understanding of our resident’s needs through relationships. For more information, please visit: http://www.maacproject.org/

POSITION SUMMARY

MAAC has significantly expanded its affordable housing portfolio over the past few years, which now comprises 6 properties across San Diego County, totaling approximately 1,000 units. And over the next 3-4 years we anticipate adding additional properties in San Diego and Imperial Counties, adding another 1,000 units to our portfolio. Given the size and ongoing expansion of our programs, MAAC recently reorganized the Housing department into two new divisions: 1) Real Estate Development and 2) Property & Asset Management.

This new Director of Property & Asset Management position will oversee a department of approximately 30 staff, with teams of 4-7 based at each of MAAC’s affordable housing sites. We are looking for an experienced manager who can assess our current operations and practices, and drive efforts to modernize, upgrade and innovate. They will serve as a liaison to MAAC’s Real Estate Development and Client Services departments and work with government agencies including HUD, State of California Housing and Community Development, San Diego Housing Commission, San Diego Housing Federation and other State and local government agencies. This will require the new Director to maintain a solid understanding of low-income tax credits and governmental subsidies related to affordable housing, and a broad network of partner organizations in the local affordable housing sector.

Tactical priorities – year 1:

  • Relationships: become familiar with MAAC as an organization and develop strong relationships with the Real Estate Development and Client Services teams.
  • Properties: visit each of our sites, meet the staff and residents, develop a solid understanding of their needs and how the department can support them.
  • Hiring: ensure the department is fully staffed, including all the new Property Manager roles.
  • Talent development: assess the team’s current skillset and implement training as required.
  • Fiscal: review budgets and income projections based on rental receipts.
  • Leasing: update and develop marketing and lease up plans for each property.

Strategic priorities – years 2-5:

  • Renovations: oversee a refresh and upgrades to properties within the current portfolio.
  • Expansion: ensure the department has the right staff and structure in place to support significant ongoing expansion of MAAC’s real estate portfolio.
  • Business optimization: conduct a top-to-bottom review of the department’s systems and workflows, implement changes and upgrades to ensure everything is optimized.
  • Certifications: review MAAC’s current government certifications for housing special populations such as seniors, people with special needs, supportive housing and determine what additional certifications the organization may wish to add.

ESSENTIAL DUTIES, RESPONSIBILITIES & FOCUS ALLOCATION

Operations – 25%:

  • Provide leadership to the Property Management Team through the development of systems and departmental goals, as well as coaching and mentoring for individual team members.
  • Supervise staff and review/monitor performance to ensure professional conduct with tenants, community members and other MAAC departments.
  • Coordinate effective communication and maintain effective working relationship with MAAC’s Real Estate Development and Client Services Departments.
  • Interface with government agencies, maintaining effective working relations with representatives of city, state and federal entities, as well as other organizations within the affordable housing sector.
  • Develop and lead the property management team to set project-specific leasing strategies and improve exiting marketing and lease-up models.
  • Take a leadership role in the formulation of compliance procedures.
  • Develop annual budget recommendations according to established procedures; manage department budget and staffing plans.

Asset Management – 25%:

  • Manage the initial investor audit process and contract with audit consultants.
  • Establish procedures to maximize occupancy and regulatory compliance through the minimization of delinquent rent and vacancy loss.
  • Work closely with MAAC’s Procurement Officer to ensure services and projects are purchased in accordance with federal and state law, and best practices to maximize efficient use of resources.

Compliance – 25%:

  • Oversee the compliance team to ensure that ongoing vacancy, waitlist, and certification procedures comply with local, state, federal, lender, investor and regulatory requirements.
  • Manage all tenant legal matters.

Fiscal Oversight – 25%:

  • Plan, organize, and direct all budgetary aspects of MAAC’s current affordable housing portfolio.
  • Serve as the department’s fiscal agent, collecting and providing updated financial information as well as accounting for, safeguarding, and investing agency funds.
  • Conduct financial analysis and prepare management reports for the department.

ATTRIBUTES & WORK STYLE

  • Emotionally intelligent: sensitive to the needs of others; serious about leadership and continuing to develop their management capabilities.
  • Management Skills: Demonstrated capability to effectively lead large, diverse teams.
  • Self-starter: Proactive, not wedded to the status quo.
  • Passionate: Driven by MAAC’s mission to maximize self-sufficiency for families and individuals; keeps the wellbeing of those MAAC serves at the heart of everything.
  • Analytical: Ability to carefully study issues, identify trends and formulate new ideas; possesses a strong mind for business and operations.
  • Motivating: Strong leadership skills to motivate and inspire others around an idea or action.
  • Community-minded: Skilled at connecting with people across the community; possesses a high level of emotional intelligence.
  • Team Player: Fosters a respectful, transparent, and collaborative work environment; passionate about coaching, mentoring and professional, as well as personal development.
  • Growth Mindset: Identifies and takes advantage of opportunities for personal and professional development; says “yes” to appropriate new opportunities and ideas for MAAC.
  • Proactive & Perseverant: A self-starter who demonstrates strong personal initiative and the ability to drive projects through to completion.
  • Outcomes-Oriented: An innovative thinker, pairing ideas with solutions and measurable outcomes.
  • Confident: demonstrates both executive presence and humility appropriately.

EDUCATION & EXPERIENCE

  • BA/BS degree required; MA degree preferred.
  • Demonstrated knowledge of affordable housing laws and regulations such as HUD, LIHTC, and AHP.
  • Strong supervisory and management skills.
  • Experience with property management software (Yardi preferred).
  • Proven ability to effectively coach and mentor employees and teams.
  • Willingness to work occasional evenings/weekends and travel when required.
  • Bilingual English / Spanish is highly desirable.

Please note: Head Start and related child development programs require a signed criminal record statement, background and education check, CA Community Care Licensing check, DMV check, and exclusion and debarment checks prior to hire, and periodically throughout employment, as well as a signed Acknowledgement to Report Child Abuse form prior to the first day of employment. New hires are also required to be TB tested and provide proof of vaccinations/immunizations.

FOR MORE INFORMATION OR TO APPLY:

Sarah Thompson, Director, Blair Search Partners
1855 1st Ave., Suite 300, San Diego, CA 92101

Sarah@blairsearchpartners.com