Data Manager

Our Story

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 39 sites across the county, from San Ysidro to Fallbrook and Imperial County Line to the coast. With an annual operating budget of $60 million, MAAC employs nearly 600 staff who provide life-changing services to more than 75,000 individuals annually through five core pathways: Education, Economic Development, Health & Well-being, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. For more information, please visit: http://www.maacproject.org/

Leadership & Culture

MAAC is led by an exceptional executive team, dedicated to fostering a culture of inclusivity, transparency, and growth, both personally and professionally, providing substantial professional development opportunities for staff. Our culture is based on outcomes, not face time, meaning that staff are empowered to shape their roles around their strengths and work/life commitments. MAAC also works hard to ensure the diversity of staff reflects the communities we serve. The Data Manager reports to the Director of Learning and Evaluation, Taylor Harrell, a 3-year veteran of MAAC. Recently named one of San Diego Business Journal’s 40 Under 40 Next Business Leaders, Taylor is an experienced researcher and established organizational leadership coach. The Data Manager will join Taylor and an energized team of nine exceptionally talented professionals working collaboratively to design and implement coordinated strategies to measure the impact of MAAC’s internal leadership development initiatives, external programs, and services.

Benefits & Features

  • Salary – $70,000 – $90,000
  • Hybrid/flex/remote work options available
  • Medical, dental, vision, LTD, and life insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k

Location

This is a hybrid role, offering the Manager flexibility to base themselves out of either our main office in Chula Vista, CA, or our north county campus in Vista, CA. Fully remote candidates will be considered.

Position Summary

This is definitely not “just another numbers job”. In this position you will feel a strong connection to the people we serve and the work we do in the community. The Data Manager will have a tremendous impact on the organization through critical data reporting and analysis, enabling MAAC to secure key funding for programs and services. Specifically, you will be managing the data collection, measurement, and evaluation procedures across our comprehensive range of economic development and human services. This is a highly influential role within the organization, one that has an active role in preparing reports presented to senior community and government leaders that help guide strategies, decision-making, and high-impact programs throughout the region. The Data Manager must be knowledgeable in basic quantitative and qualitative data analytics principles, data management best practices, and effective communication of the outcomes.

Objectives for this position in the first year include:

  • Become familiar with MAAC’s core program areas, as well as the existing data management software utilized by each program, especially Salesforce and Tableau CRM.
  • In collaboration with the Director of Learning and Evaluation, evaluate current data management practices in each program, providing recommendations on strategies and best practices for data collection, management, and reporting.
  • Maintain and enhance dashboards for three audiences: the Board of Directors, senior leadership, and program managers and staff.
  • Build out an internal referral system in Salesforce for all MAAC programs to enhance the integration of service delivery.
  • Assist in pulling data and creating reports for our annual report and upcoming board retreat.

Duties & Responsibilities

  • Research, compile and analyze internal and external program data and information to track and manage outcomes on data management platforms, including Salesforce, Tableau, and Excel.
  • Develop data collection and evaluation procedures for large data sets, including methodological design, project criteria and requirements, data compilation, relevancy, and usage.
  • Collaborate with the leadership team in identifying key data-based strategic decisions and learning questions, formulating logic models, goals, and target-setting, and developing results frameworks.
  • Create custom dashboards and reports and train staff to build program-specific reports in Salesforce, Tableau CRM, and Excel to inform program work.
  • Manage the data entry activities of end-users to ensure the completion of project deliverables on schedule and according to quality standards and requirements of program contracts.
  • Perform regular quality control checks on end-users, data, and data management system(s) to ensure compliance with policies, procedures, and funding agency requirements.
  • Develop a data management software training series to help staff learn and/or improve data management software usage skills, including advanced reporting.
  • Coach and mentor program staff to understand and effectively use programmatic data.
  • Create a manual and/or informative materials to support users in their use of data management software.
  • Work with outside vendors to create systems for data integration from Salesforce, Tableau CRM, and other databases currently in use to ensure that agency and client data are accurate and complete.
  • Manage special projects and other related duties as assigned.

Background Profile

  • Successful data management and/or research experience.
  • Salesforce database administrator experience preferred, but not required.
  • Familiarity with process automation tools.
  • Experience in the development of policies, procedures, and training materials and the capability to deliver training to diverse groups.
  • Proficient in Salesforce user management, custom objects, page layouts, Lightning Record Pages, validations, formulas, reports, and dashboards.
  • Strong organization and prioritization skills with the ability to manage several projects simultaneously, with exceptional attention to detail and excellent follow-through.
  • Articulate, poised, and possesses strong verbal and written skills.

COVID-19 VACCINATION POLICY

All MAAC staff and new hires are required to be fully vaccinated.

For more information, or to apply, please contact:

Shira Jacobs, Director, Blair Search Partners
1855 First Ave, Suite 300, San Diego, CA 92101
shira@blairsearchpartners.comm