Chief Mission Delivery Officer

Compensation: $130,000 DOE/neg.
Location: San Diego, CA
Reports to: Chief Executive Officer
Direct Reports: Total team of 80, with 3 Director-level reports (Director of Membership, Director of Customer Experience, and the Director of Program)

Our Story

Girls Scouts is 2.5 million strong—more than 1.7 million girls and 750,000 adults who believe in the power of every G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™. Girl Scouts builds girls of courage, confidence, and character, who make the world a better place. With programs from coast to coast and around the globe, Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success. There are 59 million women who grew up as Girl Scouts across the country, many of whom are now leaders in business, politics, science, education, technology, advocacy, arts, and community development.

Girl Scouts San Diego (GSSD) is one of 111 councils affiliated with Girl Scouts of the USA (GSUSA), with each council operating as an independent 501(c)3 organization. With the help of more than 12,000 volunteers, GSSD serves 23,000 girls in grades K-12 through the service area of San Diego and Imperial Counties. GSSD’s 120 regular staff and 150 seasonal camp employees work to develop, organize and deliver programs; recruit and retain membership; execute retail sales; maintain five properties, including two camps, and assure the business of Girl Scouting supports the needs of today’s girls.

For a century, Girl Scouts San Diego has engaged and inspired generations of leaders. Through the Girl Scout Leadership Experience, the proven program that focuses on science, technology, engineering and math (STEM); the outdoors; life skills; and entrepreneurship (cookie and fall product programs), girls learn to empower themselves for a lifetime of leadership and success. GSSD’s girl focused safe space allows them to express themselves without challenges that can come from mixed gender environments.

Volunteers are the cornerstone of GSSD’s mission delivery, supported by Girl Scout staff to guide girls as they develop the values, life skills, and tools needed to discover who they can be, what they can do, and how they can change the world! Please visit http://www.sdgirlscouts.org/ for more information.

Position Summary

The Chief Mission Delivery Officer (CMDO) will spearhead the development of a comprehensive, multifunctional, integrated, and strategic plan for girl and volunteer member growth and retention, program engagement, and the volunteer and girl experience. A key member of the CEO’s Executive Leadership Team, the CMDO participates in setting strategic direction and implementing local and national initiatives. Developing and implementing a sustainable, scalable mission delivery model that enables GSSD to significantly increase the number of girls participating in Girl Scouting’s leadership development programs is a primary responsibility of this position, along with the successful operations and growth of the cookie program—our Council’s largest source of revenue.

The CMDO will have responsibility for a budget of approximately $9 million of our $12 million operating budget, with oversight of the Council’s most important source of funding – product program revenue, which includes the Girl Scout Cookie program. Success in this position requires the ability to manage teams and individuals in a highly decentralized environment through direct and in-direct reports. Recognition of the fundamental and strategic importance of the large corps of volunteers is essential and the ability to capitalize on the strengths of volunteers is critical to the Council’s success.

The CMDO reports to the Chief Executive Officer and has leadership and oversite of approximately 70 full-time and part-time regular staff working at our Balboa headquarters, as well as an additional 150 seasonal camp staff working at our two camp properties located in Julian. Direct reports include the Director of Program, Director of Membership, and the Director of Customer Experience. This is a tremendous opportunity to make a lasting impact on the lives of girls throughout San Diego!

Anticipated focus allocation:

  • Internal and external people management – 40%
  • Strategic analysis, planning, and coaching team implementation for membership, revenue, and programs – 25%
  • Project management, tracking, analyzing, and reporting – 20%
  • Thought-partner and adviser to the CEO as part of the Executive Leadership Team – 15%

Priorities within the first year include:

  • Develop a deep understanding of the Girl Scout culture and GSSD’s key strategic priorities.
  • Learn, assess, and pivot the current strategic mission delivery based on Strategic Plan priorities and our current COVID environment.
  • As one of the strongest councils in the country, learn Girl Scouts complex product program strategies, benefits, and best practices. Oversee and support the product program team ensuring a successful Fall Product and Cookie Program based on projections (these programs provide the largest entrepreneurial program in the world for girls and produces the largest revenue source for the council).
  • Learn the ins and outs of volunteer and girl recruitment and retention. In collaboration with the team (local and national) track, assess, and mold these strategies to have successful outcomes in the current environment.
  • As part of the Senior Management Team, help nourish a healthy, accountable, collaborative, learning culture with a focus on Mission First and People Always.

Priorities for years 2-5 include:

  • Through tracking, assessment, and team development, continue enhancing the volunteer experience (training, recruitment, retention, and support).
  • Adapt GSSD programs, recruitment, and retention to the changing dynamics in San Diego schools.
  • Maintain and grow revenue-generating programs.
  • In collaboration with the Advancement Team, develop or increase funding, partnership, and sponsorships.
  • With a focus on team and staff development, enhance the collaborative, accountable mission-driven culture.
  • Develop and drive programs designed to increase engagement with San Diego’s diverse communities.

Duties & Responsibilities:

Strategic Planning & Oversight:

  • Develop and execute council-wide policies and procedures, recommending and implementing systems to improve operations and successfully integrate all activities.
  • Play a key role in developing, implementing, and tracking the Council’s strategic alignment plan.
  • Attend Board and committee meetings as appropriate.

Internal & External Management:

  • Serve as a close strategic advisor and thought partner to the CEO, as well as a member of the Executive Leadership Team.
  • Support the Board of Directors and committees as appropriate.
  • Coach, mentor, develop and manage 3 Directors, with ultimate oversight of 70+ team members.
  • Foster a culture of learning and customer service, delivered in an environment supportive of girls, volunteers, and staff.
  • Develop strong channels of communications within the Council (staff, volunteers, members).
  • Create and manage clear success metrics, holding others accountable to achieving those goals.
  • Build and maintain influential relationships in the community to maximize awareness and engagement with volunteers, families, and funders.
  • Identify and develop opportunities to collaborate with organizations from the business, non-profit, and public sectors to maximize broad-based support for the Council’s efforts.

Service Delivery:

  • Oversee and support 10 multi-faceted Mission Delivery teams: Customer Relations, Retail & Service Centers, Adult Learning, Membership Recruitment, Troop Support, Service Unit Support, Outreach, Product Program, Outdoor Program, and general Programs.
  • Manage senior staff in Membership, Customer Experience, and Program with the formulation, integration, and implementation of long- and short-term strategic plans.
  • Help drive an effective organizational strategy for integrating and leveraging data.
  • Assess, develop, and strengthen the volunteer experience.
  • Oversee the implementation of pathways for membership and program participation for all girls.
  • Ensure that programs, systems, and service delivery reflect current research and incorporate best practices for developing girls ages 5-17 through experiential education.

Attributes & Work Style:

  • Mission-driven:unwavering passion for the GSSD mission, which is to build girls of courage, confidence, and character, who make the world a better place.
  • Community-minded:skilled at connecting with individuals across all socio-economic, ethnic, cultural, and professional backgrounds in the community.
  • Leader:leads with humility, empathy, and awareness, and actively contributes to employees’ ability to reach their goals and thrive at GSSD.
  • Strategic: an excellent problem-solver who proactively identifies opportunities and solutions at the macro and micro levels.
  • Collaborative:relationship builder who fosters a respectful, transparent, and collaborative work environment.
  • Driver:accomplishes goals through motivation and delegation, effective planning, evaluation, and accountability.
  • Entrepreneurial:says “yes” to appropriate, new opportunities and ideas for GSSD.
  • Customer-oriented:strong dedication to customer service, particularly with a volunteer base; able to establish and maintain a culture that is inclusive, positive, and respectful.
  • Emotionally Intelligent:a true “people-person” who interacts effectively and tactfully with a wide variety of people and sensitive situations.
  • Confident:comfortable leading diverse teams and effective in working with volunteers, donors, board members and committees.
  • Direct:diplomatic yet straightforward and focused; patient and unafraid of having the difficult conversations.
  • Reflective:skilled at receiving and giving feedback and performance critiques.
  • Analytical:strong critical thinking skills; uses data to support program and business decisions.
  • Metrics-Driven:innovative thinker who pairs ideas with solutions and measurable outcomes.
  • Communicative:strong written and oral communication skills; ability to speak passionately and with conviction about the mission and values of Girl Scouts.
  • Proactive:demonstrates strong personal initiative and the ability to drive projects through to completion.
  • Adaptive:able to manage multiple (and sometimes conflicting) priorities, projects, and deliverables; enjoys working both independently and with teams.
  • Flexible: ability to work evenings and weekends as required.

Experience & Skillset:

  • Belief in the mission and values of Girl Scouting; willing to subscribe to the principles expressed in the Girl Scouts Promise and Law.
  • 7+ years of progressively responsible senior management experience in mission-driven and community-oriented organizations; ideally a mixture of nonprofit and business experience.
  • Successful at leading large, results-driven, and cross-functional teams to achieve organizational goals.
  • Experienced in constructing, articulating, and implementing a strategic plan.
  • Demonstrated business intelligence and planning skills, supported by strong analytical thinking.
  • A background in youth leadership development, and experience with volunteer development and management is preferred.
  • Clear commitment to promoting and empowering the multi-cultural communities we serve.
  • Proven ability to leverage data for driving strategy, programmatic decisions, and planning.
  • An expert storyteller who can channel personal connection to GSSD’s mission.
  • Comfortable working with and leading teams both in-person and in virtual environments.
  • Bilingual in English and Spanish highly desirable.

Girl Scouts San Diego is an equal opportunity employer. We celebrate diversity and are committed to creating a positive and inclusive work environment for all employees.

For more information or to apply, please contact:

Sarah Thompson, Director, Blair Search Partners
1855 1st Ave., Suite 300, San Diego, CA 92101
Sarah@blairsearchpartners.com